Process Symphony

Available Courses

• ITIL v3 FREE Mock exam

  40 questions, timed exam

  The random questions are generated from a question bank. Every time the questions and the answers are shuffled. One hour count-down timer is included to simulate real exam. You can track your attempts.

  You need  FREE registration to access this module. The access will expire after 10 days.

  (C)  2010 Process-Symphony - All Rights Reserved. 

• Test drive ISO/IEC 20000 - Foundations (based on EXIN syllabus)

  Test drive this  sample FREE foundation course. Complete with two actual  Flash modules with a mulitple choice sample exam. Try this before you buy the full course!

• ISO/IEC 20000 - Foundations (based on EXIN syllabus)

  Cost: $99.00

  Affordable course at Australian $99 ! This is the foundation course for ISO/IEC 20000 based on the syllabus by EXIN.

  Note: The course fee does not include the foundation exam. The exam can be arranged through Prometric. (www.prometric.com)

• Lean Six Sigma White Belt

  

  This one-day training combines necessary theory and practical applications.  The team based exercises will challenge participants to apply the concepts. The course is highly interactive and includes a video on Lean thinking. 

  The participants will be completing a multiple choice answer assessment at the end of the course.

  On successful completion, the participants will be awarded a Lean-Six Sigma White Belt certificate.

• Lean Six Sigma Yellow Belt

  

  
  

  Course Objective:

  At the end of the training, you will learn

   - ITIL continual improvement and Lean Six Sigma approach

   - a structured way of implementing a measurement system

   - to perform Root Cause analysis

• Lean Six Sigma Workshop

  

  We propose a unique workshop that combines class room training with hands-on, real life process improvement. A possible 10 day workshop structure is given

  Day 1, Day 2: Interview key stakeholders, understand the business processes

  Day 3: Tailor the training to include organisation specific examples

  Day 4: Class room training – Lean-Six Sigma White Belt

  Day 5, 6: Workshop: “As-Is” process

  Day 7,8: Workshop: “To-be” process

  Day 9: Document Process Improvement Plan

  Day 10: Final presentation

• Six Sigma for IT Service Management

  

  Six Sigma is a proven process improvement methodology that has demonstrated benefits in the manufacturing and finanancial service industries.  This course will show practical applications of the Six Sigma process and tools in the IT Services sector.